We are seeking a hands-on customer-focused Branch Manager to lead the daily operations of our retail Bedford branch while driving new business and building strong client relationships.
This role is responsible for managing branch performance developing new business opportunities and ensuring a high level of service and professionalism for every customer interaction. The ideal candidate brings a balance of leadership operational knowledge and a strong commitment to customer experience.
What Youll Do
Lead Branch Operations
Oversee daily branch operations including end-of-day processes balancing and audits of teller drawers and vaults
Order and manage branch cash levels
Open and maintain deposit accounts and assist with loan processing
Ensure operational accuracy efficiency and compliance
Support & Lead the Team
Serve as Teller Supervisor providing approvals and guidance
Assist with employee training and development
Conduct performance reviews and address employee concerns as needed
Foster a professional team-oriented environment
Drive Business Development
Identify recruit and retain profitable customers
Promote and cross-sell deposit products including CDs IRAs and consumer loans
Build relationships with both new and existing customers to grow the branch
Deliver Exceptional Customer Service
Respond to customer inquiries in person and by phone
Assist with account questions transactions and service requests
Address customer concerns and ensure timely resolution
Refer customers to appropriate specialists when needed
Handle Transactions & Account Support
Process deposits withdrawals wires and other transactions accurately
Verify documentation and ensure proper endorsements
Assist with account maintenance and updates
Support Lending Activities
Interview consumer loan applicants
Collect and organize documentation for loan files
Resolve Electronic Banking Issues
Assist customers with debit card inquiries reissues and PIN resets
Handle ATM and debit card disputes
Ensure Compliance & Risk Management
Approve daily NSF items in accordance with bank policy
Maintain compliance with all internal policies and regulatory requirements
Properly document any exceptions
Qualifications :
What Were Looking For
Required:
Skills & Strengths
Strong interpersonal and customer service skills
Solid math and clerical abilities
Ability to multi-task and stay organized in a fast-paced environment
Working knowledge of Microsoft Word and Excel
What Success Looks Like
Accurate organized and efficient work
Strong customer relationships and service delivery
Ability to lead support and develop team members
Consistent adherence to policies and compliance standards
Additional Information :
Why This Opportunity
This is a great opportunity for a motivated professional who enjoys leading a team building relationships and making a direct impact on branch performance. Youll play a key role in both the customer experience and the continued growth of the branch.
What We Offer: $65-75K annually
BENEFITS:
Remote Work :
No
Employment Type :
Full-time
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