The Customer Care Coordinator facilitates the day-to-day phone activities of the Americas Customer Care Center, ensuring service levels, performance, orders, and revenue targets are met or exceeded. This role serves as the front-line support for customers and the commercial organization, collaborating with cross-functional teams in Finance, Distribution, Logistics, IT, Business Analysis, and Sales. The ideal candidate thrives in a fast-paced, customer-oriented environment and enjoys handling a diverse range of inquiries while wearing multiple hats.
Key Responsibilities
Required Qualifications
Were seeking a passionate and empathetic Customer Service Representative to join our Corporate Customer Service Center in Batavia, NY. In this role, youll be the heart of our customer experience, resolving concerns, managing warranty inquiries, and coordinating solutions...
...Agents Oversee daily operations to ensure timely and accurate processing of customer requests, orders, and inquiries Monitor and... ...satisfaction, etc.) Identify and implement process improvements to enhance efficiency and service quality Partner cross-functionally...
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...required. Please also note that interns do NOT typically practice coding skills or statistical modeling. If TeleGeography sounds... ..., but we will consider exceptional candidates who are fully remote. Note on AI use in writing cover letters: As this position...
...mandatory. Expertise in managing outsourcing transitions or transformation programs. Advanced proficiency in MS Project, Smartsheet, or similar project management tools . Strong ability to design and maintain dashboards, RAID logs, and reporting...