Customer Service Manager Job at CAREERXCHANGE®, Inc., Miami, FL

UjVQdjZBOENiUi9Db0t0RjNDckpxcDQ9
  • CAREERXCHANGE®, Inc.
  • Miami, FL

Job Description

Customer Service Manager

Miami, FL | On-site

Full-Time | Confidential Search

We are partnering with a well-established, industry-leading organization to identify a Customer Service Manager to lead and elevate a high-performing customer support operation. This is a confidential opportunity with a large, fast-paced manufacturing company offering strong stability and growth potential.

This role is ideal for a hands-on leader who thrives in a call center environment, enjoys developing teams, and is passionate about driving operational excellence and customer satisfaction.

Key Responsibilities:

  • Lead, coach, and develop a team of Customer Service Representatives and Call Center Agents
  • Oversee daily operations to ensure timely and accurate processing of customer requests, orders, and inquiries
  • Monitor and drive performance against key KPIs (service levels, response times, order accuracy, customer satisfaction, etc.)
  • Identify and implement process improvements to enhance efficiency and service quality
  • Partner cross-functionally with internal teams including operations, logistics, and sales
  • Manage hiring, onboarding, and ongoing training of team members
  • Handle escalated customer issues with professionalism and urgency

What We’re Looking For:

  • Proven experience managing teams in a call center or high-volume customer service environment
  • Strong leadership and team development skills
  • Experience working within manufacturing, distribution, or related industries is a plus
  • Data-driven mindset with the ability to track, analyze, and improve KPIs
  • Excellent communication and problem-solving abilities
  • Ability to thrive in a fast-paced, results-oriented environment

Why This Opportunity:

  • Join a stable and growing organization with strong market presence
  • Opportunity to make a direct impact on operations and customer experience
  • Collaborative leadership team and supportive culture
  • Clear path for growth and advancement

If you’re interested in learning more, feel free to apply directly or message me for a confidential conversation.

Job Tags

Full time

Similar Jobs

RiskRelease

Compliance Coordinator Job at RiskRelease

 ...escalating when appropriate. Record keeping and collaboration with department head on new projects Qualifications Preferred background and understanding of insurance and/or property management Timely and dependable to be available daily to get tasks done.... 

Soliant

Sales Representative (Entry Level) Job at Soliant

 ...industry with the growth of a startup. Our work is impactful, makes a difference and we...  ...sales (or taking their career to the next level). The Account Executive role is a mix of sales...  ...recognition programs. Earned work-from-home opportunities. Unlimited earnings... 

GreenTech Homes

Interior Design Assistant Job at GreenTech Homes

 ...Job description At GreenTech Homes, were more than a homebuilder were a community builder. Our neighborhoods are designed to foster friendships, create shared experiences, and reflect the walkable charm of Chattanooga. Were hiring a Interior Design Assistant... 

Interlink Talent Solutions

Product Liability Associate Job at Interlink Talent Solutions

 ...Benefits ~ Base Salary: $260k - 365k ~ Professional development support including mentorship and training ~ Comprehensive medical...  ...advocates, Employee Assistance Program, and various well being apps ~ Flex Time Away and reduced schedule arrangements ~401(k)... 

Elios Talent

Certified Diabetes Educator Job at Elios Talent

 ...Diabetes Educator (RD, CDE) Were hiring a Diabetes Educator to join a mission-driven, community-focused healthcare organization serving a diverse patient population across multiple outpatient sites. This role is ideal for a Registered Dietitian who enjoys direct...