Job Description

Title: Field Quality Assurance Specialist (Customer Service)

Duration: Contract through end of year, possibility of extensions

Pay Rate: $23/hr

Location: Austin, TX (Onsite)

Shift Times: 4 10s, front half (Sunday-Wednesday) or back half (Wednesday-Saturday), 5am-3pm or 12pm-10pm

Description:

The Field Quality Assurance Specialist will solve complex challenges with package delivery in their assigned territory, partnering with their Quality manager, Account Managers and Station managers to ensure timely delivery of goods from our facilities to our end customers. The individual in this position will identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve their ability to deliver directly to customers through its network of 3rd party vendors.

Key job responsibilities

• Complete daily routines in the field of address data quality with the aim to improve delivery quality.
• Monitor and analyze data to track key quality metrics.
• Perform audits, assessments and deep dives of field processes and procedures.
• Use logical thinking, analytical & problem-solving skills to identify potential areas for improvement.
• Communicate any quality problems or concerns that are impacting the customer experience.
• Verify potential access codes and delivery instructions for assigned addresses and update records as needed.

Qualifications

• 1-2 years of experience in a Customer Service/Customer Support environment
• Experience analyzing data sets
• Analytical problem-solving skills
• Strong organizational skills
• Ability to multi-task in a fast-paced environment

Benefits packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law

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