Job Description

Director of Operations, Home Care

Location: Atlanta GA Metro

Employment Type: Full-Time

Position Summary

The Director of Home Care Operations is responsible for the overall management, growth, and quality of home care services. This leadership role oversees day-to-day operations, ensures compliance with state and federal regulations, and leads a high-performing team to deliver exceptional care to clients in their homes. The ideal candidate is both operations-driven and client-focused, with a strong grasp of staffing, quality assurance, and business development.

✅ Key Responsibilities

Operational Leadership

• Oversee daily operations of all home care services to ensure efficiency, quality, and compliance
• Manage branch or territory performance, scheduling, and service delivery KPIs
• Develop and implement standard operating procedures (SOPs) across teams

Team Management

• Recruit, train, and manage care coordinators, field staff (caregivers/CNAs), and administrative teams
• Ensure adequate staffing levels to meet client demand
• Conduct regular performance evaluations and coaching for leadership and support staff

Quality & Compliance

• Maintain compliance with all local, state, and federal regulations, including home care licensure requirements
• Implement and oversee quality assurance processes and audits
• Respond to client feedback, incidents, and concerns in a timely and professional manner

Client & Family Experience

• Ensure high standards of client satisfaction and family communication
• Partner with intake teams to ensure smooth onboarding and care transitions
• Monitor client outcomes and make adjustments to care plans as needed

Business Growth

• Collaborate with marketing and sales to support referral growth and territory expansion
• Analyze operational metrics and financial performance; report to executive team
• Identify opportunities for service line expansion or operational improvements

Qualifications

• Bachelor’s degree (Preferred: in healthcare administration, nursing, business, or related field)
• 5+ years of experience in home care operations
• 3+ years of leadership experience managing cross-functional teams
• Strong knowledge of state home care regulations and compliance standards
• Proven track record of improving operational performance and client outcomes
• Excellent communication, leadership, and problem-solving skills
• Proficiency in scheduling software, EMRs, and productivity tools (e.g., ClearCare, AlayaCare, WellSky)

Preferred Experience

• RN or clinical license a plus, but not required
• Experience scaling multi-location or high-volume home care operations
• Familiarity with private pay and/or Medicaid waiver programs

What We Offer

• Competitive salary + performance-based bonuses
• Health, dental, and vision insurance
• PTO and paid holidays
• Professional development and growth opportunities
• Mission-driven, supportive culture

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