Job Description

Education Requirement

• Bachelor’s Degree

Day-to-Day Responsibilities

• Conduct needs assessments and job/task analyses, including focus groups and collaboration with subject matter experts, to evaluate training needs and business requirements.
• Research, design, and develop training scope, timelines, and deliverables (e.g., presentations, job aids, user guides, quick reference guides, e-learning modules, and instructor-led training courses).
• Interpret and translate complex technical project information (e.g., functional specifications, test scripts, vendor documentation) into training materials for both technical and non-technical audiences.
• Manage client expectations, provide recommendations, and communicate project status updates.
• Facilitate SME meetings and focus groups to gather information for training development.
• Deliver train-the-trainer sessions and facilitate training as needed.
• Oversee multiple projects simultaneously, including scope, milestones, schedules, deliverables, and resources, to support training goals and objectives.
• Troubleshoot and resolve issues that may impact training delivery.
• Perform additional responsibilities and duties as assigned.

Required Skills and Attributes

• Bachelor’s degree in education, instructional design, business, or a related technical discipline; or equivalent combination of education, training, and experience.
• Minimum of five years of experience designing and developing systems and/or technical course materials.
• Strong critical thinking and analytical skills to identify issues, synthesize information, and translate findings into training requirements and content.
• Demonstrated expertise in instructional design principles and adult learning methodologies (e.g., ADDIE, SAM).
• Proficiency in Microsoft Word, Excel, PowerPoint, SnagIt, and at least one eLearning software such as Articulate Storyline/Rise, Adobe Captivate, or Camtasia.
• Excellent verbal, written, and interpersonal communication skills, with experience facilitating training sessions.
• Proven ability to collaborate with internal and external clients, management, vendors, stakeholders, subject matter experts, and team members to develop effective training solutions.
• Experience managing multiple projects simultaneously, including scope, milestones, schedules, deliverables, and resources.
• Flexible, adaptable to change, comfortable with ambiguity, and able to work independently.
• Proactive, organized, and a strong team player.

Desired Skills and Attributes

• Experience working in the utility industry.
• Familiarity with Visio and SharePoint for training development.
• Experience developing training within Agile software development projects.
• Background in creating training for SAP or Salesforce software implementations.

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