IT Support Engineer - Helpdesk ServiceDesk (Work from home) Job at EasyITGuys, Saint Croix Falls, WI

UXBmcDZnY01heDNPcjZORTFpREpxWlVLa0E9PQ==
  • EasyITGuys
  • Saint Croix Falls, WI

Job Description

Are You Our Next Team Member?

Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed, we want to hear from you!

About EasyITGuys

Established in 2009, EasyITGuys is a family-owned IT and cybersecurity company. We provide managed IT services to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At  EasyITGuys , we don’t just solve IT problems—we create experiences that leave clients saying, “Wow, that was amazing!”

Learn more about us:
About Us |  Client Ticket Surveys |  Public Reviews
📌  Follow us:
Facebook |  LinkedIn |  Google |  X (Twitter) |  Instagram |  YouTube |  TikTok

The Opportunity

📍 Position: IT Sales & Support Engineer / Consultant / Specialist
📍 Location: 100% Remote (U.S. only)
📍 Schedule: Monday – Friday, 8 AM – 4:30 PM or 9 AM – 5:30 PM CST
📍 Type: Full-Time, Hourly

What You’ll Do
  • Provide technical support and IT consulting for business clients
  • Solve IT challenges through troubleshooting and software solutions
  • Balance support and sales —help clients while identifying their technology needs
  • Work closely with businesses, building strong, long-term relationships
  • Continue expanding your knowledge in a fast-paced, evolving IT environment

Who We’re Looking For

Industry Experience

MSP/MSSP Experience: 3-5+ years
IT Support Experience: 3-5+ years
IT Sales Experience: 1-2+ years
Client Segment Experience: 3-5+ years supporting businesses
Remote/Hybrid Experience: 2-3+ years

Core Technical Skills (1-3 Years Preferred)

🖥 Support & Systems (Highly Desirable)

  • Microsoft Teams, Microsoft 365
  • Repairshopr / Syncro
  • Keeper Password Manager
  • ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!)
  • Monday.com

🛠 Devices & Infrastructure

  • Fortinet Firewalls, Switches, APs
  • SonicWALL Firewalls, Switches, APs
  • Ubiquiti Routers, Switches, and APs

🔧 Additional Skills

  • Typing speed: 40 WPM minimum, 60+ WPM preferred
  • AS/BS Degree preferred
  • Certifications (CompTIA, Microsoft, Cisco, etc.) a plus

Required Skills & Experience

  • Active Directory & Group Policy
  • Windows OS, Microsoft Office, Windows Server, VPN Configuration
  • Office 365 Administration
  • Strong customer relationship & sales skills
  • Ability to train and support non-technical users
  • Excellent time management & prioritization
  • Experience with onsite services & projects

Sales & Customer Success – Excellence is Our Standard ⭐ 

  • Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference.
  • Recognized Excellence: Clients, peers, and leadership consistently acknowledge your impact ( Employee Awards & Recognition
  • Driven to Win: You thrive in a high-performance environment, consistently excelling in  sales & support metrics .

What You Get – Be Part of Something Bigger 🚀 

We’re a mission-driven company that believes in culture, excellence, and continuous growth. When you join our team, you gain more than a job—you become part of a community that values your voice, invests in your future, and supports your success. 

💰 Competitive Pay & Compensation Accelerators – Performance-based profit sharing rewards your hard work.
🏥 Comprehensive Benefits – Medical, Dental, & Vision Insurance for your well-being.
📈 Future-Focused – 401K & Retirement Benefits to build financial security.
🎯 Professional Growth – Continuously level up your skills, knowledge, and expertise
🌴 Work-Life Balance – Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.
💡 Your Voice Matters – A small-business culture where your ideas make an impact.
High-Energy, Fast-Paced Work – A team of go-getters who love what they do.

Ready to Join the Team?

Apply today and become a part of EasyITGuys!

Job Tags

Hourly pay, Full time, Work at office, Remote work, Monday to Friday

Similar Jobs

Pride Health

Registered Nurse (RN) - Hospice Job at Pride Health

 ...Position : Registered Nurse (RN) Hospice Location : Basking Ridge, NJ 07920 Job Type : Contract Contract : 13 weeks with strong possibility of extension Schedule: 11:00 AM 7:00 PM (Every other weekend required) Guaranteed hours per week... 

JANUS et Cie

Product Design Intern Job at JANUS et Cie

 ...Product Development & Design Summer Internship JANUS et Cie | Santa Fe Springs, CA Are you passionate about design, product innovation, and bringing ideas to life? At JANUS et Cie, weve spent more than 40 years shaping the world of design-driven furnishings. Our... 

Stowers Institute for Medical Research

Security Officer Job at Stowers Institute for Medical Research

 ...The Stowers Institute for Medical Research has an opening for a Security Officer to assist with maintaining a safe and secure...  ...Include: A high school diploma or GED Possess a valid drivers license Five years of law enforcement or security experience... 

Hollywood Body and Face

Front Desk Staff Job at Hollywood Body and Face

Job Title: Front Desk Receptionist Locations: Colorado Springs, (Location will vary based on company needs) Job Type: Full-Time/Part-Time Reports To: Office Manager / Clinic Supervisor --- Job Summary: Hollywood Body and Face is seeking a friendly, professional, and...

Mission Essential

Romanian Linguist Job at Mission Essential

 ...provide accurate, impartial, and confidential interpretation and translation services at ILR Level 2+ proficiency or higher to support...  ...(ORR) programs and service locations (preferred). Deliver remote interpretation services via telephone, videoconference, or other...