Must-Have**
1. JDE WorldSoft A7.3 or onwards versions
2. JDE World - SVR, DW, VO, PO, UDC, DD, WW, RDA, FDA, SDA-(Mandatory)
3. AS400 - DB2/400, SQL/400, SQLRPGLE, RPG, RPGLE. CLLE, CL-(Mandatory)
4. Tools: ALDON, HAWKEYE, DBU, UCT, JIRA, ServiceNow
SN Responsibility of / Expectations from the Role
• Own day to day stability of JDE World applications on IBM i / AS/400 (Tier 0/Tier 1).
• Monitor PROD alerts, jobs, and interfaces; triage issues, restore service fast, and escalate critical alerts per SOP.
• Provide on call support, handle incident intake, impact assessment, and customer communications until closure.
• Perform root cause analysis (RCA) for Sev 1/Sev 2 incidents; implement permanent fixes and preventive controls.
• Support change windows/outages/maintenance, validate post deploy health, and ensure rollback readiness.
• Maintain and execute operational runbooks, escalation paths, and first hour checklists.
• Track and close related incidents/problems, coordinating with infra, network, DB, and downstream application teams.
• Produce and distribute daily/weekly/monthly operational reports/dashboards (incidents, trends, SLAs).
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