Job Description

Altra Federal Credit Union is looking to fill a Loan Servicing Specialist position at the Operations Center in Onalaska, WI. As a Loan Servicing Specialist, you will be responsible for all servicing functions related to consumer, business, and real estate loan products, as well as credit card servicing functions. In this role you will work to coordinate within the Credit Services department and Credit Union to maximize the member experience and relationship within each department.

Key Responsibilities

• Perform daily servicing and account maintenance activities related to consumer, business and real estate loan products
• Work internal calls and activity requests from branches and other departments
• Ensure all loan servicing related tasks are completed
• Ensure the accurate and timely posting of mailed-in member deposits, payments and related tasks are completed
• Assist with other departmental duties as needed, including but not limited to answer phone calls, training and mentoring co-workers and cross-training

Qualifications

• High School diploma, GED, or HSED is required.
• One month of general loan servicing or related experience preferred.
• Customer service experience is required.

Availability

• This position is hourly, full-time, 40- hours per week, Monday through Friday.
• Working hours are 8:00 a.m. to 5:00 p.m. – there may be times when working outside of these hours is necessary.

Work Environment

• This position will be located at Altra's Operations Center in Onalaska, WI.
• Work from home / hybrid work opportunities can be available after 3 to 6 months of employment, with manager approval.

Pay & Benefits

• Competitive starting hourly pay, based on previous experience.
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing a language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% employer-matched 401(k) + additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

At Altra Federal Credit Union , you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.

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