Job Description

Position: Maintenance Technician

Reports to: Direct: Property Manager

Indirect: VP, Engineering; Facilities Supervisor

Location: The Blairs, Silver Spring, MD

Essential Duties and Responsibilities:

Provide the highest level of customer service to existing and potential residents, demonstrated through both attitude and a sense of urgency to respond to customers’ needs. As the maintenance technician onsite, assume proactive and proprietary interest in for maintaining the physical asset of the property under the direction of the Property Manager with technical support from the Blairs Facilities Supervisor, Chief Engineer, and VP of Engineering.

As the maintenance technician on site, responsibilities include, (but are not limited to):

• Ensure timely completion of maintenance service requests.
• Record all maintenance and/or repair performed in accordance with the guidelines established by management or policy/procedure.
• Responsible for the vigilant pursuit of improvements or repairs needed on a proactive basis (without a service request assigned).
• Responsible for the coordination and recordation of all maintenance/safety related inspections (i.e., smoke detectors, water treatment, temperatures, etc.).
• Responsible for communicating any issue of concern, whether technical or customer oriented, to supervisors to ensure consistency in resolution.
• Monitor/walk vacant apartments weekly, or more often if directed, and complete make-ready process of vacant apartments in a timely manner. Ensure system data is updated upon completion and communicate with Property Manager upon completion.
• Monitor and manage inventory levels to include building has adequate stock for daily operations, working within prescribed budget and cost limitations.
• Ensure the maintenance shop is organized and maintained for efficiency, as well as for compliance to safety standards.
• Schedule, assist and monitor all work being performed by outside contractors. Ensure completion to Tower’s standards and expectations per the approved work order scope given.
• Assist with the Preventative Maintenance Program as scheduled and directed. Coordinate special projects as directed by the Property Manager or the VP, Engineering.
• Monitor and maintain all building systems. Communicate any systems issues or problems to the Property Manager as well as the Chief Engineer at the Blairs. If escalated, report major issues to the VP, Engineering.
• Complete grounds work as directed by Property Manager which may include picking up trash, sweeping curb and dumpster areas and maintaining landscaping beds and other areas and performing work within the parking garage and surfaces.
• Complete snow or ice removal prior to business hours, (7am) and treat walks and public surfaces to ensure safety for our employees and residents.
• Responsible for alerting the Property Manager of any unusual occurrence and/or damage that have taken place or that may occur.
• Complete payroll time sheets weekly to record working hours.
• Maintain a professional, courteous manner with all residents, vendors, contractors, and fellow employees.
• Assure safety standards are used which comply with all company, local, City, State and Federal guidelines.
• Ensure compliance of all work related activities in a fair, ethical, and consistent manner.
• Follow established company policies and those outlined in the Employee Handbook.
• Maintain a high rating, or high positive score for all customer reviews.
• This job requires exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly; You will often be exposed to elements, as there is some work required to be performed outside of the building. You will be required to reach, climb, bend, kneel, stoop, crawl, grip and use small and large motor skills.
• Special projects and other responsibilities as may be determined

Required skills and attitudes:

• Extremely strong customer service orientation and mindset. A natural desire to exceed the expectations of the residents of Blair Plaza (and flexible to assist throughout the Blairs District).
• Minimum of 1-2 years apartment maintenance experience with strong employment references.
• Basic maintenance skills, including basic plumbing, electrical, drywall, tile, carpet repair, etc.
• HVAC certification highly preferred; a willingness to obtain HVAC certification is required
• Strong communication skills, both verbally and in writing.
• A willingness to communicate issues as they arise and maintain a culture or transparency.
• This position requires a rotational shift of on-call duties after normal business hours.
• Must be able to respond to an emergency onsite within 30 minutes.
• Must be able arrive to work prior to normal business hours for emergencies, or snow or ice removal to ensure the safety of our residents.

Computer skills:

• Minimum of basic knowledge of computers
• Ability to use Outlook, Yardi
• Advanced knowledge of MS Word and Excel Preferred

*All candidates considered for hire must complete and pass a background check and drug test with outcomes that meet Tower’s standards for hire.

The Tower Companies is an equal opportunity employer and offers a collaborative and exciting work environment, competitive salary and excellent benefits, which include medical, dental and vision coverage, as well as a 401(k) plan .

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