Member Service Representative - 252502 Job at Medix™, Washington DC

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  • Medix™
  • Washington DC

Job Description

Member Services Representative (Remote / Washington Local)

Overview

We are seeking motivated and customer-focused individuals to join our Member Services team. In this role, you will handle a high volume of inbound calls, assisting members with questions related to insurance benefits, billing, and healthcare services. This is a fast-paced call center environment where strong communication and problem-solving skills are essential.

Key Responsibilities

  • Handle a high volume of inbound calls regarding insurance benefits, coverage, and billing statements
  • Address member concerns and complaints with professionalism and empathy
  • Assist members in locating in-network healthcare providers
  • Provide information on premiums, including Medicare, provider assistance, and remittance inquiries
  • Support members with website navigation and basic troubleshooting
  • Answer general questions related to coverage, claims, and plan details
  • Maintain accurate documentation across multiple systems

Required Qualifications

  • Minimum of 1 year of call center experience
  • Strong customer service and communication skills
  • Ability to multitask across multiple computer systems
  • High school diploma or GED
  • Quiet, dedicated workspace for remote work

Preferred Qualifications

  • Previous healthcare or insurance experience

Schedule & Training

  • Training Schedule: Monday–Friday, 8:30 AM – 5:00 PM PST (first 3–6 weeks)
  • Post-Training Shift: Assigned within business hours of 7:00 AM – 5:00 PM PST
  • Must be available to work 40 hours per week, including weekends (Sunday–Saturday availability required)
  • Important: Attendance during training is mandatory

Work Environment

  • 100% remote role
  • Must reside locally near Renton or Spokane, WA
  • Required to pick up equipment onsite and report onsite if needed for technical issues

Compensation

  • Pay Rate: $16-20.35/hour depending on experience

Job Tags

Local area, Monday to Friday, Shift work

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