Job Description

If you are looking for a place where you can make a difference in the life of a child, Project Harmony is looking for you. We are seeking an experienced and committed Advocate to join our dynamic and innovative organization. The Mental Health Family Advocate plays a vital role in connecting children and families to trauma-informed mental health and advocacy services. This position integrates elements of family advocacy, case coordination, and mental health navigation to ensure families receive timely, appropriate, and compassionate care.

The Mental Health Family Advocate collaborates closely with referral sources, clinicians, and community partners to remove barriers, engage families, and strengthen participation in services. This position supports both internal referrals from Project Harmony programs and community referrals, ensuring each family receives coordinated, culturally responsive, and strength-based support.

Who We Are

Project Harmony exists to provide effective, immediate and sensitive support to child abuse victims and their non-offending family members. Project Harmony is committed to a vision with a focus on one goal: ending the cycle of child abuse and neglect. Project Harmony is one of the largest Child Advocacy Centers in the nation.

At Project Harmony, we don’t just accept difference – we celebrate it, we support it and we thrive on it for the benefit of our employees, our clients and our community. Project Harmony is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national original, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Our Values

Project Harmony and all employees are committed to creating a culture that is focused on:

Diversity and Inclusion: Respect and embrace diversity and inclusion of all

Strategic Innovation: Lead the field in response to the evolving needs of children and families

Quality Service: Ensure consistent, high-quality service with impactful results, to our families, our partner agencies, the community, and each other

Collaborative Relationships: Build trusted relationships by leading with honesty, integrity, vulnerability, and humility

Essential Duties and Responsibilities

• Conduct Intake interviews and screening calls to gather demographic, psychosocial, and background information
• Evaluate client readiness for mental health services and connect families to appropriate Project Harmony or community-based providers
• Coordinate and schedule initial appointments, ensuring timely engagement and completion of pre-service documentation
• Complete relevant screeners or assessments to identify client needs, strengths, and risk factors including crisis assessment and safety planning
• Use a strengths-based approach to align families with the most suitable therapeutic or support services
• Provide trauma-informed, strengths-based support to children, youth, and caregivers during times of crisis and transition
• Offer psychoeducational resources to help families understand mental health needs, treatment options, and community resources
• Facilitate or support psychoeducational groups for parents and caregivers, promoting resilience and connection
• Partner closely with Project Harmony clinicians, case managers, and program staff to ensure families receive wraparound support
• Participate in multidisciplinary team (MDT) meetings, providing updates and insights regarding family progress and service needs
• Collaborate with community providers, schools, and referral partners to support shared clients and remove barriers (transportation, childcare, financial, emotional) that impact service engagement and help families develop solutions throughout the tenure of the case
• Maintain active communication with therapy providers to support engagement, progress, and care planning
• Enter accurate and timely documentation into electronic health record (EHR) platform and case management systems
• Track and report data on referrals, engagement, and outcomes to support program evaluation
• Uphold confidentiality, HIPAA, and ethical standards in accordance with Project Harmony policies and state regulations
• Deliver services with empathy, respect, and inclusivity—honoring every family’s background and lived experience
• Actively participate in supervision, team meetings, and ongoing professional development to enhance quality services for children and families served
• Ensure culturally competent services are provided to all families we serve without regard to race, ethnicity, religion, socioeconomic status, disability, gender or sexual orientation
• Other duties as assigned

Qualifications

Education

• Bachelor’s degree in Social Work, Psychology, Human Services required, or a related field
• Training in trauma-informed care, child welfare, or behavioral health systems strongly preferred

Experience and Training

• Experience in child welfare preferred
• Experience and/or training in crisis intervention preferred
• Knowledge of community mental health resources

Knowledge/Skills/Abilities

• Bilingual (Spanish/English) applicants encouraged to apply
• Good working knowledge of community resources
• Strong communication and interpersonal skills with the ability to build rapport with diverse clients and partners
• Excellent time management, organization, and documentation skills
• Ability to collaborate effectively across systems and disciplines
• Demonstrate proficiency in professional verbal and communication skills
• Strong problem-solving skills and the ability to resolve conflicts
• Proficiency in Microsoft Office Suite
• Ability to work independently while maintaining strong teamwork and alignment with organizational mission and values.
• Must respect and maintain confidentiality

Other

• Must be willing to work flexible hours
• Must submit to a thorough criminal history background check
• Must have access to a vehicle, possess a valid driver’s license, and maintain proof of insurance
• Position may involve some travel, primarily within the state

The above statements are intended to describe the general nature and level of the work being performed by individuals assigned to this job. They are not an exhaustive list of all duties and responsibilities associated with it.

Job Tags

Similar Jobs