Job Description

SFMC Home Lending is currently hiring for a Production Associate.

Essential Duties and Responsibilities :

The Production Associate assists a designated loan officer(s) in originating and processing loans. Duties include:

• Representing the company in a professional manner and providing an exceptional level of customer service in all interactions and functions of the position
• Following up on leads for potential borrowers
• Coordinating receipt of a complete and accurate loan application package
• Communicating effectively and quickly to all parties, both internally and externally, about timelines and expectations to ensure all loans close on time
• Following up with borrowers for items needed for loan submission
• Preparing disclosures and submission of loan file for processing
• Tracking the loan throughout the entire loan application process
• Review files for fast pass, handle day to day problem files, and handle team inbox

Education and/or Work Experience Requirements:

• 4+ years of mortgage experience or related position
• High School diploma or equivalent; Bachelor’s degree is a plus
• Knowledge and understanding of the lending process, federal and state law, and various loan products and guidelines
• NMLS License preferred

Skills:

• Strong written and verbal communication skills with the ability to communicate effectively with a diversity of audiences.
• Demonstrated problem-solving ability and conflict resolution skills.
• Must have attention to detail and customer service focus.
• Ability to adhere to established processes and checklists.
• Flexibility and adaptability in a fluid and rapidly changing environment.
• Self-motivated with the ability to work independently with minimal supervision.
• Ability to manage multiple priorities in a fast-paced, dynamic environment with strict time requirements.
• Proficient with MS Office, with a knowledge of industry automation and software.
• High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information.
• Sales aptitude

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