Restaurant Manager Job at UNCO, Dallas, TX

UVp2dTdRQU1hQi9PcEtaTTNDckZyWkVHbWc9PQ==
  • UNCO
  • Dallas, TX

Job Description

RESTAURANT SERVICE MANAGER - HERO

About us

At Hero we believe in healthy competition, the freedom of choice, ice cold beer after a hard days work, and that hanging with friends is life! Located next to the American Airlines Center in Victory Park, Hero is a modern sports bar and restaurant with a vintage flair where you can eat like an athlete and a fan alike. With more than 24,000 sq. ft. of space, six full service bars, a 24-ft. HD screen, arcade games, and a fully private upstairs lounge, Hero has room for it all!

We’re looking for high-energy individuals who thrive in fast-paced environments and want to grow with a company that puts its team and guests at the heart of everything. Our restaurants are built on strong teams, vibrant service, and real connections.

Expectations:

People

  • Build and maintain a strong, stable team through intentional staffing, rankings, and one-on-ones.
  • Develop team members through individualized growth plans and ongoing coaching.
  • Lead quarterly trainer meetings to align on standards and guest-focused behaviors.
  • Ensure all staff are fully trained and supported using 1Huddle and clear communication in 7Shifts.

Product

  • Uphold product and service quality through disciplined staffing pars and schedule planning.
  • Protect timing, pacing, section flow, and order accuracy to deliver a consistent guest experience.
  • Lead continued training on menu knowledge, allergy protocols, and storytelling that elevates the guest connection.
  • Complete the Captain’s Checklist daily to ensure readiness, consistency, and operational clarity.

Performance

  • Meet weekly with GMs to review guest feedback, identify service trends, and target improvements.
  • Make labor and staffing decisions that balance efficiency with a guest-first approach.
  • Post clear daily notes outlining shift takeaways, priorities, and next steps that drive performance.
  • Communicate operational changes proactively to protect execution, accuracy, and profitability.

Other Essential Job Requirements

  • Must be able to stand and walk for extended periods, often the majority of a shift.
  • Frequently required to lift and carry up to 25–30 lbs (e.g., cases of product, small equipment).
  • Occasionally required to lift and carry up to 50 lbs with assistance.
  • Comfortable bending, reaching, and working in fast-paced, high-energy environments.
  • Ability to move quickly and safely through crowded spaces and in close proximity to hot surfaces, sharp objects, and cleaning chemicals.
  • Must be able to work in both indoor and outdoor environments, sometimes in varying temperatures.
  • Maintain visual and auditory awareness to ensure safety, quality, and service standards are met at all times.
  • Occasionally required to lift up to 150 lbs with the help of equipment like a dolly.
  • Occasionally required to speak in front of large groups, including team members and guests.
  • May be required to work days, nights, weekends, and holidays, and adjust to occasional schedule changes based on business needs.

Job Tags

Shift work, Night shift, Weekend work

Similar Jobs

First Solar

Supervisor, Wastewater Treatment Recycling - (Days) Job at First Solar

 ...Job Title: Supervisor, Wastewater Recycling/Treatment / A Crew, Days Reports To: Manager- Facilities Plant Job Functions : Plans and supervises the scheduling of daily work assignments of all wastewater treatment personnel. Responsible for training and developing... 

Fortis Family Office

Administrative Assistant Job at Fortis Family Office

 ...culture built on transparency and integrity. Professional Growth: Work alongside and learn from senior experts in accounting, law, and...  ...Friday Once established, we offer the option to work from home one day per week. Note : We offer the request for flexibility... 

On Call Counsel

Spanish Language Interpreter (ID #4974) Job at On Call Counsel

 ...impartial Spanish English interpretation for client interviews, hearings preparation, meetings, and phone/video calls. Written Translation: Translate written documents from Spanish to English and/or English to Spanish, including declarations, correspondence, intake... 

The Dorne Region

Customer Service Associate - Entry Level | No Experience Required (Las Vegas) | $65,000-$90,000 Job at The Dorne Region

 ...people, communicating clearly, and working in an environment where effort and consistency matter. The role is supported by a system designed to create steady activity, so you can focus on building confidence, sharpening your communication, and improving your results over... 

ForceBrands

Junior Business Analyst Job at ForceBrands

 ...IS NOT A ROLE WITH FORCEBRANDS** About the Role A growing organization in the food and logistics space is seeking a Business Analyst to support the development and delivery of technology-driven solutions that enhance business operations. This role partners...