Senior Member Experience Consultant - Middletown Branch Job at Dutch Point Credit Union, Middletown, CT

UjVUdTdBSUFhQnZNcEtaSjBTbk1xSllObHc9PQ==
  • Dutch Point Credit Union
  • Middletown, CT

Job Description

We’re looking for a Senior Member Experience Consultant to help lead service excellence in our Middletown branch.

Step Up Your Purpose. Lead with Impact.

Are you ready to elevate member service to the next level—and mentor others to do the same? Dutch Point Credit Union is looking for a Senior Member Experience Consultant (SR. MXC) to play a key role in shaping how we serve our members—through expert guidance, empathetic support, and a leadership mindset.

This role will support our Wethersfield branch location—offering you variety in your work, growth in your career, and the chance to make meaningful connections at every point.

Why This Role Matters

Leadership in Action

You won’t just serve members—you’ll guide others in how to serve them better. You’ll:

  • Resolve complex member situations with confidence and care.
  • Provide expert advice across a range of financial needs—from loans to long-term goals.
  • Mentor and uplift other team members, sharing knowledge and best practices.

Financial Empowerment, Elevated

You're not here to sell—you’re here to support. This role is about:

  • Delivering personalized guidance that empowers members to take charge of their financial lives.
  • Offering real-world tools and education—like budget coaching and savings strategies—to build financial wellness.

Innovation Meets Heart

You'll collaborate across departments to improve how we serve and connect, from the branch to the digital space. Expect to:

  • Champion continuous improvement in processes and service delivery.
  • Help shape experiences that feel personal, seamless, and consistently excellent.

Growth and Meaningful Work

In this branch-based role, you’ll build strong relationships with your team and members while developing a deep understanding of the community’s needs—strengthening your skills and making a real impact every day.

What You Bring

  • At least 3 years in a member services or financial consulting role.
  • Experience resolving complex issues and supporting team performance.
  • FiCEP/CCUFC certification (or willingness to complete within 6 months).
  • A passion for service, a drive to mentor, and a commitment to financial wellness.

What We Offer

  • A supportive, growth-focused environment rooted in trust and community.
  • Full benefits including Health/Dental/Vision, matching 401K, paid time off, and more.
  • Free parking and a collaborative culture that celebrates success and innovation.

Be the point where service meets leadership.

Apply today and join a credit union where your expertise creates impact—every day, at every location.

Job Tags

Similar Jobs

Advance Rehabilitation

Physical Therapy Tech Job at Advance Rehabilitation

 ...Advance Rehabilitation is committed to being the most sought-after physical therapy company in the Southeast for services including industrial...  ...We are seeking a passionate and dedicated Physical Therapy Tech to join our team. The ideal candidate will have a strong passion... 

PTR Global

Project Manager Job at PTR Global

 ...basis to join their growing fiber network organization. This position is based in Wilkes-Barre/Scranton, PA and candidates must live in or near the Wilkes-Barre/Scranton market. Candidates must have experience managing large scale fiber deployment/outside plant projects... 

Trusted Fraternal Life

Marketing & Communications Specialist Job at Trusted Fraternal Life

 ...Role Summary The Marketing Specialist on the Distribution Marketing Team plays a critical role in supporting TFLs growth strategy by helping brokers and agents succeed. This associate works closely with the Marketing Manager and the Distribution team to execute marketing... 

Milani Cosmetics

Copywriter Job at Milani Cosmetics

 ...exclusive. Milani Cosmetics is on the lookout for a talented Copywriter to join our dynamic team. In this role, you will create...  ...English, Marketing, Communications, or a related field. Proven experience as a copywriter, preferably in the beauty or cosmetics... 

Elite365

Gynecologist Job at Elite365

 ...retirement contribution after 1 year ~ Willing to license and mentor ~ Eligible for CA loan repayment programs ~ Accepting visa and J1 candidates Location ~15-min to the beach ~ More affordable than Santa Barbara ~ Family-friendly, excellent schools, safe...