Job Description

Senior Staffing Coordinator (Home Care)

Location: Brooklyn, NY 11232

Employment Type: Full-Time

Schedule: Monday–Friday | 9:00 AM – 5:00 PM

Compensation: $30hr-35hr, plus bonuses and incentives

Experience Level: Minimum 1 year (home care staffing preferred)

Supervisory Responsibility: Yes

Position Overview

The Staffing Coordinator is responsible for overseeing and coordinating the scheduling of caregivers to ensure uninterrupted, high-quality home care services. This role supervises a team of coordinators, manages caregiver-client placements, ensures regulatory compliance, and resolves staffing challenges efficiently.

This position is ideal for a strong communicator and problem-solver with experience in home care staffing, scheduling, and team leadership.

Key Responsibilities

• Supervise and lead the staffing and care coordination team to ensure consistent coverage of client services
• Coordinate caregiver schedules and ensure timely, appropriate caregiver-client matches
• Maintain professional relationships with coordinators, clients, and home health aides
• Promote collaboration, accountability, and teamwork within the department
• Identify staffing issues, analyze data, and implement effective solutions
• Ensure efficient staffing workflows that support continuity of care
• Monitor punctuality, attendance, and readiness of staff
• Answer phones professionally and support interdepartmental communication
• Report significant incidents to leadership as required
• Monitor client satisfaction and follow up on complaints or concerns
• Enforce corrective actions in collaboration with leadership and related departments
• Ensure compliance with contractual obligations, agency policies, and government regulations
• Protect patient and employee privacy and maintain confidentiality of all protected information
• Assist leadership with special projects, reporting, and data collection as needed
• Perform additional duties as assigned

Qualifications & Requirements

• Bachelor's degree preferred, or a minimum of three (3) years of staffing and scheduling experience in the home care industry
• At least one (1) year of supervisory or lead experience preferred
• Strong knowledge of home care regulations and compliance requirements
• Proficiency with Microsoft Office and home care scheduling systems (HHA Exchange preferred)
• Ability to manage schedules manually and electronically with strong data entry skills
• Excellent leadership, communication, and interpersonal skills
• Ability to remain organized and adaptable in a fast-paced environment

Benefits & Perks

Health & Wellness

• Medical, dental, and vision insurance (optional enrollment; wage deductions apply)
• Wellness discounts and access to mental health resources

Financial & Security

• 401(k) with company matching
• Life insurance coverage
• Employee discount programs

Work-Life Balance

• Paid time off (PTO) and floating holidays
• Safe and sick time
• Prenatal paid time off
• Disability Benefits Law (DBL) and Paid Family Leave (PFL)
• Employee Assistance Program (EAP)

Career Growth & Recognition

• Paid orientation and training
• Performance-based bonuses and incentives
• Professional development and advancement opportunities
• Monthly and annual employee recognition programs

Additional Perks

• Commuter benefits
• Paid breaks
• Company events and team-building activities

Equal Opportunity Employer (EOE).

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