We seek a talentedUser ExperienceResearcherto join a growing team of designers researchers and writers supporting clients infederalgovernment. Through our work building and modernizing enterprise software applications you will have the opportunity to design products that are simple intuitive and satisfying thatultimately helpthe federal government work better and deliver better services.
As a UX Researcher you have a pivotal role in understanding and advocating for enduserswhile collaborating with stakeholders andcross-functionalpartners tooptimizeproduct prototypesvalidateproduct and design willbe responsible forconducting quantitative and qualitative research synthesizing secondary research and translatinginsightsinto powerful stories. You will distillfindings into actionable insightsadvocate for customer and user needs collaborate onproductdesignsvalidatethem with users and more.
This position will be embedded in one of our projects in the federal healthcare IT industry such as the US Department of Health and Human Services and the Centers for Medicare and Medicaid Services.
Key Responsibilities
Work to support the UX vision and strategyestablishedby project leadership in alignment with businessobjectives.
Collaborate to form questions hypotheses and methods to effectively uncover insights and execute research plans to inform product and user experience decisions.
Help drive empathy andvalidateconcepts by conducting user interviews and surveys developing personas and conductingotherresearch.
Support effortsto discover and develop UX solutions byparticipatingin ideation sessions rapid testing and concept validation.
Help teams iterate by testing solutions for usability and accessibility running feedback sessions and conducting related research.
Communicate study results and user outcomes clearly and in an unbiased way using data to illustrate your users story.
Basic Qualifications
Bachelors degree
5 years of professional UX research experience
Able to provide1 or morecase studiesdemonstratingyour research process and deliverables.
Candidate mustresidein the USbe authorized towork in the US and work must be performed in the US
Candidate must haveresidedin the US 3 of the last 5 years
Candidatemust be eligible for Federal public trust.
Preferred Qualifications
Masters degree in psychology human computer interaction human factors or relatedfield.
10 years of overall professional experience preferred.
Knowledge of WCAG 2.0 Level AA / Section 508 compliance preferred.
Experience in federal contracting or healthcare IT preferred.
Active or past clearance to work with the Centers for Medicare and Medicaid Services or the US Department of Health and Human Services.
Professional Skills
Complete tasks effectively and on schedule as part of a broader development team.
Participate in an Agile process to learn quickly and iterate on your projects user experience.
Understand research ethics and best practices to protect participants and control bias including informed consent personally identifiable information NDAs and related concepts.
Understanding of usability and accessibility including heuristic and expert methods.
Strong research skills in at least one branch ofresearchsuch as qualitative quantitative and design-based methods.
Demonstrate excellent written visual and verbal communication.
Ability to work successfully with a cross-functional diverse and distributed remote development team.
Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals with sincerely held religious beliefs in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent to provide needed reasonable accommodations.
Read more about workplacediscriminationrigh t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process.
However we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed candidates are instructed to contact us in advance at . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is :
$98614.00 - $167644.00 Nationwide Remote Office (US99)Required Experience:
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