Company Description
Black Dog Financial is seeking a Spa Manager for a well-known 4.9-star award-winning day spa in Winter Park. They have a loyal client base, a strong local reputation, and a clear growth strategy. Under new private ownership in 2026, they're looking to build the team to maintain the excellent quality and brand, while focusing on growth.
We have one role to fill: a General Manager who will run daily operations, launch our membership program, and own the client experience end-to-end. The owner is engaged and accessible but remote; you will have full operational authority within agreed targets.
No franchise. No corporate layer. No approval chain. If you want to run a business and be compensated for what you build, this is worth a conversation.
Role Description
This is a full-time, on-site role for a Spa Manager in the Winter Park, FL area. The Spa Manager will oversee daily operations, ensure an exceptional customer experience, manage staff, and support overall business goals. Responsibilities include:
• Daily operations — scheduling, team management, client experience, vendor relationships
• Membership program — launch, sell, and grow it from the ground up
• Revenue targets — you own the number and the plan to hit it
• Client retention — rebooking culture, follow-up system, reactivation campaigns
• Google reputation — 4.9 stars is a business asset, protect and grow it
• Weekly reporting — seven KPIs to the owner every Monday, 30-minute call
Whom We're Looking For
You have management experience in a spa, wellness center, or membership-based service environment. You know how to build a team, hold performance accountable, and turn a client’s first visit into a long-term relationship.
We’re specifically looking for someone who:
• Has launched or grown a membership program. You know the pitch, the process, and the retention mechanics.
• Manages by numbers. You are business-focused. You track what matters and act on what the data tells you.
• You know how to build systems. Processes that run correctly whether you’re in the building or not
• Wants ownership of outcomes. The upside in this role is tied to what you build.
Qualifications
How To Apply
No formal cover letter. Send a short note — two or three paragraphs — that answers three questions:
• Where have you managed before, and what changed while you were there?
• Have you built or grown a membership program? What did it look like?
• What are you looking for in your next role that you don’t have now?
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