Job Description

About Hai Robotics

Hai Robotics is revolutionizing warehouse automation with intelligent robotics systems that deliver true customer value based on a unique combination of scalable standards with customer specific customization. Our mission is to empower fulfillment operations with cutting-edge technology and an obsessive customer focus.

Hai Robotics operates in a fast-paced environment where we “Work Hard, Have Fun, Make History.” In this role, you will collaborate closely with cross-functional teams, build relationships with customers and industry partners, and help position Hai Robotics as a trusted leader in warehouse automation innovation.

You will join a world-class team in an environment that combines the energy of a start-up with the scale and ambition of a global robotics leader. This is an opportunity to play a meaningful role in expanding Hai Robotics’ market presence in the United States and globally, working alongside passionate professionals who believe that innovation, partnership, and exceptional service are key to customer success.

Responsibilities

Training Leadership & Delivery

• Lead engaging in-person, virtual, and hands-on training sessions to help employees, customers, and partners understand how to use Hai Robotics solutions.
• Evaluate learning progress through practical exercises, demonstrations, and knowledge checks.
• Provide on-site support during major customer deployments, product launches, or when additional training support is needed.
• Deliver training that helps teams understand both how our technology works and the value it brings to customers.

Curriculum Ownership & Design

• Develop structured training programs and learning paths covering our robotics solutions, safety procedures, system operations, and maintenance.
• Create and maintain training materials such as manuals, troubleshooting guides, videos, presentations, and online learning modules.
• Keep training content updated as products evolve and new features are released.
• Ensure training materials align with industry safety standards and best practices.
• Create materials that help sales teams explain our technology clearly and confidently to customers.
• Develop onboarding and certification programs that help partners successfully work with Hai Robotics solutions.

Sales & Partner Enablement

• Design and deliver training programs that prepare partners and system integrators to successfully implement Hai Robotics solutions.
• Support new partners by providing technical guidance, system overviews, and implementation training.
• Equip sales teams with the knowledge they need to confidently discuss our solutions with customers.
• Assist with trade shows, product demonstrations, and customer presentations.
• Work closely with the sales and marketing teams to ensure training aligns with go-to-market priorities.
• Create certification programs to help partners build the skills needed to support our solutions.

Technical Expertise & Cross-Functional Collaboration

• Maintain strong knowledge of Hai Robotics products and how they operate within warehouse automation environments.
• Work closely with engineering, product, field service, and quality teams to stay informed on product updates and improvements.
• Support product testing and provide feedback that helps improve training and the customer experience.
• Lead internal knowledge-sharing initiatives and train-the-trainer programs across teams.
• Collaborate with sales and partner teams to ensure consistent messaging and understanding of our solutions.

Program & Team Support

• Contribute to improvements in training programs, tools, and learning systems.
• Review training feedback and performance metrics to continuously improve training effectiveness.
• Work with leadership to plan training programs, prioritize initiatives, and support business growth.
• Help build scalable training programs that support global teams and partners.

Qualifications

• Bachelor’s degree in Robotics, Mechatronics, Engineering, Industrial Automation, Computer Science, or equivalent technical field.
• 5–8+ years of experience in technical training, field engineering, robotics integration, or advanced automation support.
• Proven experience developing advanced technical curriculum and delivering hands-on training to technical audiences.
• Deep understanding of robotics systems, electrical and mechanical subsystems, PLCs, industrial networking, and automation workflows.
• Strong instructional design skills and familiarity with adult learning methodologies.
• Excellent communication, technical writing, and presentation skills.
• Experience supporting sales organizations or partner ecosystems is highly desirable.
• Ability to travel 25–50% based on customer and project needs.

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