Job Description

A growing commercial HVAC services organization is seeking a General Manager – Service to oversee and expand its service business in South Florida. This senior leadership role is responsible for the overall performance of the service division, including financial results, operational execution, customer relationships, team development, and safety.

The General Manager will lead field operations and service support teams to ensure consistent service delivery, strong customer satisfaction, and efficient business performance. This role requires a leader who is comfortable balancing strategic oversight with hands-on operational involvement in a fast-paced service environment.

Responsibilities

• Lead and develop a team of service technicians, field supervisors, dispatch, customer service, billing, and operational support staff
• Foster a culture of accountability, teamwork, safety, and customer service while maintaining a visible leadership presence with field teams
• Oversee daily service operations including scheduling, dispatch coordination, preventative maintenance programs, repairs, and project-related service work
• Ensure service delivery meets quality, safety, and customer expectations while resolving escalated service issues when needed
• Maintain full P&L responsibility for the service business, including revenue performance, labor utilization, backlog, materials costs, and service profitability
• Review service activity and operational data to ensure accurate billing, efficient service delivery, and overall operational performance
• Work closely with finance on billing processes, financial reporting, and collections support
• Partner with sales teams to identify opportunities to expand service agreements and additional repair or maintenance work
• Build and maintain strong relationships with key customer accounts through regular communication and site visits

Qualifications

• 8+ years of experience in commercial HVAC service operations
• 3–5+ years of leadership experience managing service teams
• Demonstrated experience managing service operations with P&L accountability
• Strong leadership, organizational, and operational management skills
• Experience working with service management software and Microsoft Office tools
• Valid driver’s license and ability to travel locally as needed

If you’re interested in a hands-on leadership role in a growing service organization, we’d like to hear from you. Apply today.

Job Tags

Similar Jobs